frequently asked questions
Got a few questions?
How-To-Book
When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking.If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.
How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”
If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.
If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”
If your home has been professionally cleaned within the last 3 months, you should select “Slightly Dirty”
Do’s:
- Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
- All exterior surfaces in all rooms
- Floors are mopped and vacuumed
- Bathroom (complete toilet clean, shower, handles, tub, drain)
- Bedroom shelving, nightstands, bed frames, tidy up bed)
- All window sills
Don’ts:
- All Extras are not included (must be selected for an additional cost)
- The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.
Do’s:
- Everything included in a regular clean +
- Baseboards
- Light switches & Door handles
- Detailed Dusting
- Back Splashes and Faucet Fixtures are polished
- Light organization of all rooms (for detailed organization select add on)
- Extra hour included for high detail areas
Don’ts:
- All Extras are not included (must be selected for an additional cost)
When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
A deep clean is recommended for all first time cleaning by ALLKINDSOFCLEAN. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non refundable full charge.
Monday – Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 9am-5pm
To maintain dependability we have closed weekend hours and will only serve customers during the weekdays.
We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.
You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription.
Have more questions? Contact us